CATER® collects detailed historical data for each and every awardee. By capturing the data, the system tracks when an award has been ordered, eliminating the potential for duplicate shipments, missed orders, or inaccurate eligibility levels. Additionally, CATER® identifies non-responsive awardees and sends reminder notices.
Customer Service Tools and Gift Tracking
The order and tracking data is a powerful customer service tool. When an administrator or awardee calls to check on the status of a gift, the detail is accessible in seconds. This includes the complete recipient data profile, shipping address, the selected award, work order number, due date, if the order shipped or not, and specific tracking information.
Administrative access is also available to view order details including the gift image, description, order date, shipping address, and more. This data can be sorted and searched by multiple criteria. Administrative access also includes the ability to download reports in HTML or Excel formats. And whether you use the administrator access or not, please contact LLCD about any orders or reporting, and we’ll take care of it for you.
With CATER®, your time is freed to focus on your business; we’ll handle the rest.